Refund policy

AS ALL PROCEEDS ARE BEING DONATED TO OUR CHARITABLE CAUSE, WE ASK THAT YOU CHOOSE YOUR PURCHASE WISELY TO PREVENT A RETURN.   MAYBE, YOU COULD GIVE IT AS A GIFT TO A FRIEND OR FAMILY MEMBER OR SELL IT USING A PLATFORM LIKE DEPOP OR EBAY.

WE SEE THESE PURCHASES AS A DONATION AND SINCERELY APPRECIATE YOUR SUPPORT.  THANK YOU FOR YOUR UNDERSTANDING.

IF UPON RECEIPT AND CONSIDERATION OF THE ABOVE, YOU DO NOT WISH TO KEEP YOUR PURCHASE, PLEASE EMAIL US AT info@labelstore.org.uk TO NOTIFY US OF A RETURN WITHIN 2 DAYS OF RECEIPT, AS THE ITEM MUST REACH US WITHIN 7 DAYS OF RECEIPT.

WE MUST THEN RECEIVE THE PRODUCT BACK WITH ALL TAGS IN PLACE (IF APPLICABLE) USING THE RETURN FORM INFORMATION ENCLOSED IN THE PACKAGE. 

WE WILL NOT ACCEPT ANY ITEM THAT WE BELIEVE HAS BEEN WORN.  WE ALSO DO A PHYSICAL INSPECTION AND WILL REFUSE A RETURN BASED ON SMELLS OF PERFUME OR DEODORANT, SIGNS OF MAKE-UP, FAKE TAN, OR BODYCREAM, ETC.  THE ITEM WILL BE PHOTOGRAPHED BEFORE BEING RETURNED TO YOU IN THE CASE OF ANY MARKS FOUND ON THE ITEM.  PLEASE BE MINDFUL THAT WHEN YOU SEE THE ITEM YOU DO NOT BELIEVE IT WILL FIT, PLEASE DO NOT TRY IT ON, AS WE WILL REFUSE A RETURN BASED ON STRETCHED SEAMS.

OUR RETURNS ADDRESS IS;

LABEL STORE, THE CROSSING AT St PAULS CHURCH SHOPS, 1st FLOOR OFFICE, DARWALL STREET, WALSALL, WS1 1DA, UNITED KINGDOM

AS WE DO NOT OFFER FREE SHIPPING ON RETURNS, IF YOU OPT FOR FREE FRIDAY SHIPPING AND THEN RETURN THE GARMENT FOR A REFUND, WE HAVE THE DISCRETION TO DEDUCT THE COST OF THE ORIGINAL SHIPPING WE PAID FROM YOUR REFUND.  PLEASE REMEMBER WE ARE A CHARITY FOR THE ANIMALS, NOT PEOPLE! 

STORE PICK UP

IF YOU OPT TO COLLECT YOUR PURCHASE FROM OUR SHOP AND DECIDE UPON VIEWING TO EXCHANGE OR REFUND, THIS IS PERFECTLY ACCEPTABLE AS THEY HAVE NOT OFFICIALLY LEFT THE STORE.

THANK YOU

LABEL STORE 'for the animals'