Refund policy

AS ALL PROCEEDS ARE BEING DONATED TO OUR CHARITABLE CAUSE, WE ASK THAT YOU CHOOSE YOUR PURCHASE WISELY TO PREVENT A RETURN.   MAYBE, YOU COULD GIVE IT AS A GIFT TO A FRIEND OR FAMILY MEMBER OR SELL IT USING A PLATFORM LIKE DEPOP OR EBAY.

WE SEE THESE PURCHASES AS A DONATION AND SINCERELY APPRECIATE YOUR SUPPORT.  THANK YOU FOR YOUR UNDERSTANDING.

IF WHEN RECEIVED AND CONSIDERATION OF THE ABOVE YOU DO NOT WISH TO KEEP YOUR PURCHASE, PLEASE E-MAIL US AT info@labelstore.org.uk TO NOTIFY US OF A RETURN WITHIN 2 DAYS OF RECEIPT, AS THE ITEM MUST REACH US WITHIN 7 DAYS OF RECEIPT.

WE MUST THEN RECEIVE THE PRODUCT BACK WITH ALL TAGS IN PLACE (IF APPLICABLE) USING THE INFORMATION ENCLOSED IN THE PACKAGE.  NO PERFUME OR DEODORANT SMELL, NO MAKE-UP, ETC., OR THE ITEM WILL BE PHOTOGRAPHED BEFORE RETURNING TO YOU.

OUR RETURNS ADDRESS IS;

LABEL STORE, THE CROSSING AT St PAULS CHURCH SHOPS, 1st FLOOR OFFICE, DARWALL STREET, WALSALL, WS1 1DA, UNITED KINGDOM

AS WE DO NOT OFFER FREE SHIPPING ON RETURNS, IF YOU OPT FOR FREE FRIDAY SHIPPING AND THEN RETURN THE GARMENT FOR A REFUND, WE HAVE THE DISCRETION TO DEDUCT THE COST OF THE ORIGINAL SHIPPING WE PAID, FROM YOUR REFUND.  PLEASE REMEMBER WE ARE A CHARITY FOR THE ANIMALS, NOT PEOPLE! 

STORE PICK UP

IF YOU OPT TO COLLECT YOUR PURCHASE FROM OUR SHOP AND DECIDE UPON VIEWING TO EXCHANGE OR REFUND, THIS IS PERFECTLY ACCEPTABLE AS THEY HAVE NOT OFFICIALLY LEFT THE STORE.

THANK YOU

LABEL STORE 'for the animals'